Privacy policy
Last Updated: January 19, 2026
1. INTRODUCTION
Abhilasha Enterprises ("We," "Us," "Our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website HospiSolutions.com and use our services.
This Privacy Policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. INFORMATION WE COLLECT
2.1 Personal Information
We collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number (mobile/landline)
- Billing and shipping address
- Company name and GSTIN (for business customers)
- Payment information (processed securely through Razorpay)
2.2 Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent
- Referring website addresses
- Cookies and similar tracking technologies
2.3 WhatsApp Contact Information
If you choose to receive shipping updates via WhatsApp, we will collect and store your WhatsApp number for communication purposes.
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
3.1 Order Processing and Fulfillment
- Process and manage your orders
- Arrange shipping and delivery
- Send order confirmations and tracking information
- Handle billing and payment transactions
3.2 Communication
- Respond to your inquiries and customer service requests
- Send transactional emails (order confirmations, shipping updates, invoices)
- Provide shipping tracking details via email or WhatsApp (based on your preference)
- Notify you about changes to our policies or services
3.3 Business Operations
- Improve our Website functionality and user experience
- Analyze website traffic and user behavior
- Prevent fraud and enhance security
- Comply with legal obligations and regulations
- Maintain business records
3.4 Marketing (with consent)
- Send promotional emails about new products and special offers
- Provide information about our services
- You may opt-out of marketing communications at any time
4. INFORMATION SHARING AND DISCLOSURE
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
- Payment Processing: Razorpay (for secure payment transactions)
- Shipping Partners: Logistics and courier companies for order delivery
- Communication Services: WhatsApp for shipping notifications (if you opt-in)
- Website Hosting: Technical service providers
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with prior notice to you.
5. DATA SECURITY
We implement reasonable security measures to protect your personal information:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing through Razorpay (PCI DSS compliant)
- Regular security audits and updates
- Restricted access to personal information
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. COOKIES AND TRACKING TECHNOLOGIES
6.1 What Are Cookies
Cookies are small text files stored on your device that help us improve your browsing experience.
6.2 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Analyze how you use our Website
- Functional Cookies: Remember your preferences
- Analytics Cookies: Understand user behavior and improve services
6.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect Website functionality.
7. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. DATA RETENTION
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and regulatory requirements (including GST and tax records)
- Resolve disputes and enforce our agreements
- Maintain business records as per Indian law
9. YOUR RIGHTS
Under Indian data protection laws, you have the following rights:
9.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate or incomplete data
9.2 Withdrawal of Consent
- Withdraw consent for marketing communications
- Opt-out of non-essential data collection
9.3 Data Deletion
- Request deletion of your personal information (subject to legal retention requirements)
To exercise these rights, contact us at hospisolutions25@gmail.com
10. CHILDREN'S PRIVACY
Our Website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information immediately.
11. INTERNATIONAL TRANSFERS
We currently operate within India only. Your information is stored and processed in India and is subject to Indian data protection laws.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Website after changes constitutes acceptance of the updated policy.
13. GRIEVANCE OFFICER
In accordance with Information Technology Act, 2000 and rules made thereunder, if you have any grievances regarding this Privacy Policy, please contact:
Grievance Officer
Abhilasha Enterprises
Email: hospisolutions25@gmail.com
Address: 197/A-197/B, Ambika Industrial Society-2, Udhana Magdalla Road, Surat, Gujarat - 395017, India
We will address your concerns within 30 days of receiving your complaint.
14. CONSENT
By using our Website, you consent to this Privacy Policy and agree to its terms.
15. CONTACT INFORMATION
For questions about this Privacy Policy or our data practices, contact us:
Abhilasha Enterprises
Email: hospisolutions25@gmail.com
Address: 197/A-197/B, Ambika Industrial Society-2, Udhana Magdalla Road, Surat, Gujarat - 395017, India
