Refund & Cancellation

Last Updated: January 19, 2026

1. INTRODUCTION

This Refund and Cancellation Policy explains the terms and conditions under which Abhilasha Enterprises ("We," "Us," "Our") handles refunds and cancellations for products purchased through HospiSolutions.com.

Company Details:

  • Legal Name: Abhilasha Enterprises
  • GSTIN: 24ABOFA6566G1Z7
  • Contact Email: hospisolutions25@gmail.com
  • Address: 197/A-197/B, Ambika Industrial Society-2, Udhana Magdalla Road, Surat, Gujarat - 395017, India

2. NO RETURNS POLICY

Important: All sales are final. We do not accept returns on any products sold through HospiSolutions.com.

Once a product has been delivered and accepted by you, it cannot be returned for refund, exchange, or replacement unless there are exceptional circumstances as outlined in Section 4 of this policy.

3. ORDER CANCELLATION

3.1 Cancellation Before Shipment

  • You may request cancellation of your order before it has been shipped
  • To request cancellation, immediately contact us at hospisolutions25@gmail.com with your order number and cancellation request
  • Include the reason for cancellation in your email
  • Cancellation requests are subject to approval and will be processed on a case-by-case basis
  • If your order has already been processed for shipping, cancellation may not be possible

3.2 Cancellation After Shipment

  • Once an order has been shipped, it cannot be cancelled
  • You will receive a shipping confirmation email with tracking details when your order is dispatched
  • Refusal to accept delivery does not constitute a valid cancellation

3.3 Cancellation by HospiSolutions

We reserve the right to cancel any order due to:

  • Product unavailability or stock shortage
  • Pricing or product description errors
  • Payment processing failures or suspected fraud
  • Force majeure events or circumstances beyond our control
  • Inability to verify order information

In such cases, you will be notified via email, and a full refund will be processed to your original payment method.

4. REFUND ELIGIBILITY

Refunds are processed on a case-by-case basis in the following exceptional circumstances only:

4.1 Damaged Products

  • Products damaged during shipping or transit
  • You must report damage within 48 hours of delivery with photographic evidence
  • Images must clearly show the damaged product and packaging

4.2 Wrong Products Delivered

  • If you receive a product different from what you ordered
  • Report discrepancies within 48 hours of delivery with order details and photographs

4.3 Defective or Non-Functional Products

  • Products with manufacturing defects or quality issues
  • Must be reported within 48 hours of delivery with clear evidence (photos/videos)

4.4 Non-Delivery

  • If your order shows as delivered but you did not receive it
  • You must contact us within 7 days of the expected delivery date
  • We will investigate with the shipping partner before processing a refund

4.5 Duplicate Payment

  • If you were charged multiple times for the same order due to a technical error
  • We will refund the duplicate payment upon verification

5. REFUND REQUEST PROCESS

To request a refund, follow these steps:

Step 1: Contact Us

Email us at hospisolutions25@gmail.com with the following information:

  • Your order number
  • Name and contact details
  • Detailed description of the issue
  • Clear photographs or videos as evidence (for damaged/defective/wrong products)
  • Preferred refund method

Step 2: Review and Verification

  • Our team will review your request within 2-3 business days
  • We may contact you for additional information or clarification
  • We may request the return of products (shipping costs to be borne by us for eligible cases)

Step 3: Approval Decision

  • Refund requests are evaluated on a case-by-case basis
  • We will notify you via email whether your refund request is approved or denied
  • If approved, we will provide an estimated refund timeline
  • If denied, we will explain the reason for denial

Step 4: Refund Processing

  • Approved refunds will be processed to your original payment method
  • Refund processing time: 7-14 business days from approval date
  • You will receive a confirmation email once the refund is initiated

6. REFUND METHODS AND TIMELINES

6.1 Refund Method

  • All refunds will be processed through the original payment method used for the purchase
  • Payments made via Razorpay will be refunded to the same source (credit card, debit card, UPI, net banking, etc.)

6.2 Refund Amount

  • Approved cancellations before shipment: Full order amount including shipping charges (if applicable)
  • Damaged/defective/wrong products: Full product amount; shipping charges may or may not be refunded at our discretion
  • Partial refunds: May be offered in certain cases at our discretion

6.3 Refund Timeline

  • Razorpay refunds: 5-7 business days to reflect in your account
  • Credit card refunds: 7-14 business days (depending on your bank)
  • Debit card/Net Banking refunds: 7-14 business days
  • UPI/Wallet refunds: 3-5 business days

Please note that refund timelines depend on your bank's processing time, which is beyond our control.

7. NON-REFUNDABLE ITEMS

The following items are not eligible for refunds under any circumstances:

  • Products damaged due to misuse, negligence, or improper handling after delivery
  • Products without original packaging or with tampered packaging (except in cases where we requested product return)
  • Products used, washed, or altered after delivery
  • Orders placed with incorrect shipping addresses provided by the customer

8. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

8.1 Force Majeure

In cases of force majeure events (natural disasters, pandemics, government restrictions, etc.), refund processing may be delayed. We will notify you of any such delays.

8.2 Bulk Orders

For bulk or custom orders, separate refund and cancellation terms may apply. These will be communicated at the time of order placement.

9. CHARGEBACKS AND DISPUTES

  • We encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank
  • Unauthorized chargebacks may result in suspension of your account and legal action
  • If you dispute a charge, we may provide transaction details to your bank or payment processor

10. CUSTOMER RESPONSIBILITIES

To ensure smooth refund processing:

  • Inspect products immediately upon delivery
  • Report any issues within the specified timeframes (48 hours for damaged/wrong/defective products)
  • Provide clear and accurate information in your refund request
  • Respond promptly to our communication requests
  • Do not use or alter products if you intend to request a refund

11. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our Website. Your continued use of HospiSolutions.com after changes constitutes acceptance of the updated policy.

12. CONTACT INFORMATION

For refund or cancellation requests, or if you have questions about this policy, contact us:

Abhilasha Enterprises
Email: hospisolutions25@gmail.com
Address: 197/A-197/B, Ambika Industrial Society-2, Udhana Magdalla Road, Surat, Gujarat - 395017, India

Important Reminder: All refund requests are handled on a case-by-case basis. We strive to be fair and reasonable while evaluating each request. Please reach out to our team with complete details, and we will do our best to assist you.