Shipping & Delivery

Last Updated: January 19, 2026

1. INTRODUCTION

This Shipping and Delivery Policy outlines the terms and conditions for delivery of products ordered through HospiSolutions.com, operated by Abhilasha Enterprises.

Company Details:

  • Legal Name: Abhilasha Enterprises
  • GSTIN: 24ABOFA6566G1Z7
  • Contact Email: hospisolutions25@gmail.com
  • Address: 197/A-197/B, Ambika Industrial Society-2, Udhana Magdalla Road, Surat, Gujarat - 395017, India

2. SHIPPING COVERAGE

2.1 Geographic Coverage

  • We currently ship within India only
  • All major cities, towns, and serviceable PIN codes across India are covered
  • Remote or non-serviceable areas may experience delivery delays or may not be covered
  • International shipping is not available at this time

2.2 Serviceable Areas

  • We will verify if your delivery address is serviceable before confirming your order
  • If your location is not serviceable, we will notify you and offer a full refund or alternative arrangements

3. SHIPPING CHARGES

3.1 Calculation of Shipping Charges

  • Shipping charges are calculated based on:
    • Product weight and dimensions
    • Delivery location and distance from our warehouse
    • Selected shipping method
    • Current shipping partner rates

3.2 Display of Shipping Charges

  • Shipping charges will be added and displayed at checkout before you complete payment
  • The total order value (including shipping charges and applicable taxes) will be clearly shown before final payment confirmation
  • There are no hidden charges

3.3 Free Shipping

  • We may offer free shipping promotions from time to time on specific products or minimum order values
  • Free shipping offers will be clearly mentioned on the product page or during checkout

4. SHIPPING METHODS AND PARTNERS

4.1 Selection of Shipping Partner

  • After receiving your order, we will consult with you about your preferred shipping option (if applicable)
  • If you do not specify a preference, we will select the best available shipping company based on:
    • Reliability and track record
    • Delivery speed
    • Cost-effectiveness
    • Coverage of your delivery location

4.2 Shipping Partners

We work with reputed shipping and courier partners, which may include (but are not limited to):

  • India Post
  • Blue Dart
  • DTDC
  • Delhivery
  • Professional Couriers
  • Regional logistics providers

The specific carrier will be chosen based on the factors mentioned above.

5. ORDER PROCESSING TIME

5.1 Processing Timeline

  • Order processing begins after successful payment confirmation
  • Standard processing time: 1-3 business days
  • Processing time may vary based on:
    • Product availability
    • Order volume
    • Customization requirements (if any)
    • Holidays and weekends

5.2 Order Preparation

During order processing, we:

  • Verify payment and order details
  • Check product availability
  • Prepare and package your order securely
  • Arrange pickup with the shipping partner
  • Generate shipping documentation

6. DELIVERY TIMELINE

6.1 Estimated Delivery Time

Delivery times vary based on your location:

  • Metro Cities: 3-5 business days after shipment
  • State Capitals and Major Cities: 4-7 business days after shipment
  • Other Cities and Towns: 6-10 business days after shipment
  • Remote Areas: 10-15 business days after shipment

Note: These are estimated timelines and not guaranteed delivery dates. Actual delivery may vary due to factors beyond our control.

6.2 Factors Affecting Delivery

Delivery timelines may be affected by:

  • Weather conditions and natural calamities
  • Political unrest, strikes, or lockdowns
  • Festivals and public holidays
  • Customs clearance delays (not applicable for domestic orders)
  • Incorrect or incomplete delivery address
  • Recipient unavailability at delivery location
  • Courier partner delays

7. TRACKING YOUR ORDER

7.1 Tracking Information

  • Once your order is shipped, you will receive tracking details via email or WhatsApp
  • We will consult with you about your preferred communication method (email or WhatsApp)
  • If you do not specify, we will send tracking information via email

7.2 What You Will Receive

  • Shipping confirmation email/WhatsApp message
  • Courier partner name
  • Tracking number/AWB (Airway Bill) number
  • Estimated delivery date
  • Link to track your shipment online

7.3 How to Track

  • Use the tracking number on the courier partner's website
  • Contact us at hospisolutions25@gmail.com for tracking assistance
  • Track through the link provided in the shipping confirmation

8. DELIVERY PROCESS

8.1 Address Verification

  • Ensure your shipping address is complete and accurate
  • Include landmarks, PIN code, and contact number
  • Incorrect addresses may result in delivery delays or failed delivery
  • We are not responsible for failed deliveries due to incorrect addresses provided by you

8.2 Delivery Attempts

  • The courier partner will typically make 1-3 delivery attempts
  • They will call the phone number provided during order placement
  • If delivery fails due to your unavailability, the courier may hold the package at their local office

8.3 Self-Collection

  • If delivery attempts fail, you may be required to collect the package from the courier's office
  • Additional charges may apply for redelivery attempts
  • Unclaimed packages may be returned to us, and no refund will be provided

8.4 Recipient Responsibility

  • Ensure someone is available at the delivery address to receive the package
  • Provide a reachable phone number
  • Government-issued ID may be required for high-value orders

9. DELIVERY CONFIRMATION

9.1 Proof of Delivery

  • Delivery is considered complete when:
    • The courier obtains a signature from the recipient
    • The package is handed over to someone at the delivery address
    • A delivery confirmation is generated by the courier

9.2 Package Inspection at Delivery

Important: We strongly recommend that you:

  • Inspect the package for any visible damage before accepting delivery
  • Open and check the contents in the presence of the delivery person (if possible)
  • Report any damage or discrepancies immediately to the courier and to us at hospisolutions25@gmail.com
  • Take photographs of damaged packaging and products as evidence

9.3 Acceptance of Delivery

  • By accepting delivery, you confirm that the package is received in good condition
  • Claims for damaged or defective products must be raised within 48 hours of delivery as per our Refund Policy

10. NON-DELIVERY AND LOST PACKAGES

10.1 If You Don't Receive Your Order

If your order shows as "delivered" but you did not receive it:

  • Check with family members, neighbors, or building security
  • Verify the delivery address in your order confirmation
  • Contact the courier partner using the tracking number
  • Email us at hospisolutions25@gmail.com within 7 days of the expected delivery date

10.2 Investigation Process

  • We will initiate an investigation with the courier partner
  • The investigation may take 7-15 business days
  • If the package is confirmed as lost, we will offer a replacement or refund as per our Refund Policy

11. DAMAGED OR DEFECTIVE PRODUCTS

11.1 Reporting Damage

  • If your product arrives damaged or defective, report it within 48 hours of delivery
  • Email hospisolutions25@gmail.com with:
    • Order number
    • Clear photographs of the damaged product and packaging
    • Description of the issue

11.2 Resolution

  • We will review your claim and respond within 2-3 business days
  • If approved, we will arrange for product replacement or refund as per our Refund and Cancellation Policy
  • Return shipping costs (if applicable) will be borne by us for genuine cases

12. PACKAGING

12.1 Our Packaging Standards

  • We use high-quality packaging materials to ensure your products reach you safely
  • Fragile items are given extra protective packaging
  • All packages are securely sealed and labeled

12.2 Eco-Friendly Packaging

  • We strive to use sustainable and recyclable packaging materials wherever possible
  • We minimize the use of plastic and prioritize eco-friendly alternatives

13. BULK ORDERS AND SPECIAL DELIVERIES

13.1 Bulk Orders

  • For bulk orders (typically 50+ units), special shipping arrangements may be made
  • Delivery timelines and shipping charges for bulk orders will be communicated separately
  • Contact us at hospisolutions25@gmail.com for bulk order inquiries

13.2 Custom Delivery Requests

  • If you have specific delivery instructions or requirements, inform us at the time of order placement
  • We will do our best to accommodate reasonable requests
  • Additional charges may apply for special delivery services

14. HOLIDAYS AND PEAK SEASONS

  • Order processing and delivery may be delayed during:
    • National holidays and festivals
    • Peak shopping seasons (Diwali, New Year, etc.)
    • Unforeseen circumstances (lockdowns, natural disasters)
  • We will notify you of any expected delays

15. CUSTOMER RESPONSIBILITIES

To ensure smooth delivery, please:

  • Provide accurate and complete shipping information
  • Include a working phone number
  • Be available at the delivery address or arrange for someone to receive the package
  • Respond to courier partner calls promptly
  • Inspect the package upon delivery

16. LIMITATION OF LIABILITY

  • We are not liable for delays or failures in delivery due to circumstances beyond our control (force majeure)
  • Our liability is limited to the value of the product ordered
  • We are not responsible for consequential damages arising from delivery delays

17. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on our Website. Your continued use of HospiSolutions.com after changes constitutes acceptance of the updated policy.

18. CONTACT INFORMATION

For shipping-related questions or concerns, contact us:

Abhilasha Enterprises
Email: hospisolutions25@gmail.com
Address: 197/A-197/B, Ambika Industrial Society-2, Udhana Magdalla Road, Surat, Gujarat - 395017, India

Tracking and Delivery Updates: We will provide tracking information via your preferred method (email or WhatsApp). If you have not received tracking details within 3-4 business days of order placement, please contact us.